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FAQs

Frequently Asked Questions

Yes, the coffin is cremated with the body. This is required by NSW Health Regulations, and it would be impractical and improper for crematorium staff to remove the body from the coffin before cremation.

You have several options. You can have a service in the crematorium chapel, a funeral director’s chapel, at the graveside in certain cemeteries, or any special location subject to approval. A funeral celebrant, often an authorized Civil Celebrant, typically officiates the service. If you don’t have someone in mind, your funeral director can recommend one.

Generally, cremation is less expensive than burial because it does not involve the cost of purchasing a new grave. However, it’s best to discuss your wishes with your funeral director, who can provide the exact cost based on your locality.

Start by contacting our team at Heaven’s Own Funerals. We are available 24/7 at (02) 9002 7344, or you can visit our contact page for more information. We will schedule a meeting with one of our experienced Funeral Specialists to begin planning the service.

Yes, your Funeral Specialist will apply for the Death Certificate on your behalf. You will need to provide certain information about your loved one so that the application can be processed quickly. Once finalized, the Registry will send the Death Certificate to your nominated address.

Cremation transforms your loved one’s body into ashes, which can be kept in an urn, scattered in a meaningful place, or placed in a memorial garden with a marker. Burial involves interring the body in a designated plot, providing a physical place for family and friends to visit and honor their loved one.

The Coroner is involved if the doctor cannot certify the cause of death, necessitating police contact and coordination with coronial staff. This occurs in cases such as:

  • Death from non-natural causes, including violence, accidents, or unusual circumstances.
  • Death while under anesthesia or within 24 hours of anesthesia administration.
  • Unexpected death.
  • Death of an individual in an institution, prison, police custody, or drug/alcohol rehabilitation center.
  • When the cause of death is unknown.

Embalming involves replacing bodily fluids with chemical fluids for purposes such as:

  • Preserving the body.
  • Infection control.
  • Enhancing the presentation of the deceased.